InfoNow Press Release
INFONOW ADDS TO ITS SENIOR MANAGEMENT TEAM TO SUPPORT INCREASING COMPANY GROWTH
Arthur Velasquez is Appointed as Vice President of Operations
Denver, October 21, 2008
InfoNow Corporation, a leading provider of channel data management solutions, today announced the appointment of Arthur Velasquez as vice president of operations. Velasquez has extensive experience in customer service and quality service delivery that will help InfoNow increase its customer delivery capacity to meet the growing demand for services in the on-demand channel data management (CDM) market.
“As product vendors increase their dependence on channel relationships to expand their global market reach and address broader markets, the need for effective CDM solutions increases. Many product vendors experience growth pains as they expand into the channel and try to identify end customers, resellers, distributors and inventory levels,” said Mark Geene, CEO of InfoNow. “Arthur brings a proven track record of implementing quality customer delivery and support programs. His focused approach will ensure we increase our delivery capacity while working with our customers to efficiently support their growth.”
Velasquez brings nearly 20 years of experience transforming global operations into customer focused, high growth sales engines. Most recently, Velasquez was vice president of global customer support and sales for Webroot, a provider of software security, where he increased customer delivery capacity, leveraged organizational goals to build high performing teams and molded the company’s on-demand software-as-a-service (SaaS) platform. Previously, Velasquez served as vice president of customer support and services for Intuit, Inc. where he was responsible for the service operations for the professional tax and accountant-focused division. While at Intuit, Velasquez improved first call customer issue resolutions by 19 percent year-over-year using Six Sigma methodologies. Velasquez has also held executive roles in customer support for McAfee, Inc. and Symantec Corporation.
Velasquez holds a degree in computer operations and programming from Louisiana Tech College.
About InfoNow Corporation
InfoNow is a pioneer in software-as-a-service channel data management solutions, and a technology leader for companies that sell through direct and indirect channels, such as resellers and distributors. Based in Denver, Colorado, InfoNow offers a comprehensive suite of applications that enable companies to leverage existing point-of-sale and inventory data to more effectively and efficiently manage their sales channel. For more information visit www.infonow.com.