Serial Number Compliance Manager

Today’s high-tech companies continually battle the issue of intentional fraud by channel partners who misreport sales-out and inventory data. But with InfoNow’s Serial Number Compliance Manager, we provide a direct means for tracking product shipments and deterring fraud.

Serial Number Compliance Manager matches product serial numbers and sales dates within your point-of-sale (POS) data, helping you reduce fraudulent claims and validate customer warranty periods. The Manager captures serial numbers reported in your POS transaction data and associates them with your product SKUs along with capturing other elements of the sale such as ship dates, sales dates, and warranty timeframes.

By accurately tracking serial numbers, you can create efficiencies within your warranty programs, allowing you to determine if a warranty is valid for a particular product sale, the start of the warranty period, identify risks within your warranty claims, and improve future warranty provisions. In addition, our system limits the distributor’s ability to misreport sales because serial numbers are logged and validated, reducing duplicate reporting.

InfoNow’s Serial Number Compliance Manager allows you to:

• improve revenue recognition,
• reduce fraudulent claims,
• improve customer service,
• track product recalls, and
• generate and track annual service reminders.
• and much more.

With our automated system, the manual effort involved in tracking serial numbers is dramatically reduced, giving you real-time visibility into your channel partner’s sales activity and alerts you of unauthorized or non-qualified sales.

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"We were impressed with InfoNow's responsiveness. In just three weeks, we went from ground zero to a referral process that garners rave reviews."
— Top 5 Insurance Company

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